Condensed version of the Client Centred Care BPG viewable on Personal Digital Assistants (PDAs) or mobile phones.

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Identifying your organization’s strengths and areas of improvement in relation to the best practice recommendations and MOHLTC (Ministry of Health and Long-Term Care) standards.

The resident bill of rights can be found in the Nursing Homes Act, R.S.O. 1990, c. N.7.  Source: http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_90n07_e.htm.

An education booklet designed to explain the Bill of Rights that pertains to every resident living in long-term care in Ontario.

Comparison of College of Nursing Standards and Sunnybrook Health Sciences Centre Nursing Standards for the Nurse-Person Process including 6Rs (Really listening, Responding to Concerns, Respecting Choices, Reporting, Recording, and Reviewing Feedback)

A tool to demonstrate areas of strengths and areas for improvement.

Tools and practical suggestions for resident satisfaction surveys are featured in this article by written by Dr. Emma Stodel for the Manrex Educational Series: A reprinted document from Long Term Care Magazine.

This brochure contains the contact information for free assessment on how to improve resident satisfaction and the quality of care. It is a validated survey for long term care residents.  Available at http://www.agili-t.com/_pdf/en/Long_Term_Care_Brochure.pdf.

uSPEQ raises a powerful voice for consumers and provides valuable information to providers serving them.

Mise en place des lignes directrices pour la pratique Clinique.

Assesses workplace culture, communication systems, knowledge, skills and attitudes of those involved in the implementation.

RNAO provides free training and networking opportunities to nurture skills in implementing best practice guidelines for individuals and teams.

The tools listed from this site provide access to a downloadable guides to help with project accessibility, efficiency and alike.

Defining your project discusses the 3 major components: Model for Improvement, Quality Improvement Charters, and Project Execution.

The tools listed from this site provide access to a downloadable guides to help with project accessibility, efficiency and alike.

Mini-surveys show improvement on a small scale, and provide data for the ‘Study’ part of the Plan-Do-Study-Act cycles. Steps on administering a mini survey and generic sample templates are made available through the website.

This area of Workspace features interactive tools to help you in your improvement work. Just enter your data and the interactive tool will automatically calculate and graph the appropriate measures for you. The first two interactive tools we are introducing are powerful tools to help organizations make their processes safer: The Trigger Tool for Measuring Adverse Drug Events (ADEs) and the Failure Modes and Effects Analysis (FMEA) Tool. NOTE: Registration is required to be able to use the tools on this site.

The Breakthrough Series model is based on a collaborative approach and used by many organizations worldwide to improve the delivery of patient care. 

Institute for Healthcare Improvement. IHI Innovation Series white paper. The Breakthrough Series: IHI’s Collaborative Model for Achieving Breakthrough Improvement. Boston, Massachusetts: Institute for Healthcare Improvement; 2003
 

Sample profile created by residents themselves. It is suggested that homes create a similar set with their own residents. This profile can be used for orientation and education. Source: Sunnybrook Health Sciences Centre.

This Guide is designed as a practical resource for health care organizations that are striving to become more patient-centered. It contains best practices and practical implementation tools contributed by hospitals from across the United States. Source: http://www.pickerinstitute.org/Patient-Centered%20Care%20Improvement%20Guide%2010.10.08.pdf.

A toolkit prepared by AHA partnered with the Institute for Family-Centered Care, a non-profit organization that serves as a resource for consumers, practitioners and policymakers who want to advance the practice of family-centered care.  Source: http://www.aha.org/aha/issues/Quality-and-Patient-Safety/strategies-patientcentered.html. 

These are sample of progress notes demonstrating the contrast between provider (staff) driven vs. client centred documentation.  Source: Sunnybrook Health Sciences Centre.

Tools that were used to operationalize the variables in the Ottawa Decision Support Framework are listed in the website link. A sample of each tool is provided, along with a User Manual describing the tool's properties, scoring and directions for administration.
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This is an interactive computer based self-learning tool designed to build on existing knowledge, skills and experience of all health care providers and to help integrate evidence-based recommendations into practice.

This self-directed learning package is designed to support the implementation of the RNAO BPG Client Centred Care in the long-term care sector. The main objective of the package is to help nurses begin to think about the principles of resident centred care, and the ways that they can improve the provision of care to residents in the long-term care home.

RNAO Fiche de renseignements pour la sensibilisation en matière de santé.

This is a listing of client centred care audiovisual resources from Sunnybrook Health Sciences Centre.

This is a listing of client centred care audiovisual resources from MAREP (Murray Alzheimer Research & Education Program), U of Waterloo.   

Irene Borins Ash is a Toronto social worker and photographer. Her website features photographs and stories on aging through the perspective of long-term care residents. Based on her interviews with long-term care residents, she had collected 25 images with text exhibit that exposes myths about aging and long term care.
Public viewing of the Irene Borins Ash exhibit was made possible by OLTCA (Ontario Long Term Care Association) in partnership with G. Raymond Chang School of Continuing Education at Ryerson University. The photos are posted on the OLTCA website as indicated on the link.
 

A sample 8-week course schedule and eight 2 hour classes (over eight weeks). Source: Sunnybrook Health Sciences Centre.

Source: Sunnybrook Health Sciences Centre.

Day 2 PowerPoint presentation to assist a facilitator(s) in guiding the focus for 2-full day workshops on client centred care. The recommended number of participants is 25 working in groups of 5.  From Sunnybrook Health Sciences Centre.

Knowing and Engaging Participants is an activity for participants to get to know each other. Source: J. Hollett, PCC Project Manager, UHN, Toronto.

The value exercise is an activity to demonstrate where client/family, management, and staff stand in regards to the certain values.  Source: Pillemer, Karl & Meador, Rhoda (1997). Partners in Caregiving: Cooperative Communication Between Families and Nursing Homes, Cornell University, Ithaca, NY.

The 5 Rs of the Nurse-Person Process are Really listening, Responding to concerns, Respecting choices, Reporting and Recording.  Developed by Ferrer, Erlinda (2005). Really Listening. Nursing Voice (Summer), p. 10.  Sunnybrook Health Sciences Centre.

This is a collection of resources/worksheets to introduce client centred dialogue in class and as assignments between classes. Source: Contributing Authors: M. E. Nicholson, RN, MSc. PhD(c)., Sunnybrook Health Sciences Centre.

This is a collection of resources/worksheets to introduce client centred dialogue in class and as assignments between classes. Source: Source: Nadine Janes, RN; PhD, Manager, Professional Practice & Advanced Practice Nurse, Extended Practice, West Park Healthcare Centre, Toronto.

This is a collection of resources/worksheets to introduce client centred dialogue in class and as assignments between classes. Source: Sunnybrook Health Sciences Centre.

"Hard to break habits" are reflection exercises to raise awareness of common blocks to communication. Sample document of blocks of communication and alternatives are included as well as a blank form to identify blocks to communication and client centred alternatives. Based on article by J. Beitel (1998). Illuminations File: Illuminations Newsletter of the International Consortium of Parse Scholars, 7(3), 3-5.  Source: Sunnybrook Health Sciences Centre.

Developed by J. Hollett, RN, APN, MSc. PCC Project Manager, University Health Network, Toronto.

Sample of workshop evaluation tools.  Source: J. Hollett, RN, APN, MSc. PCC Project Manager, University Health Network, Toronto.
 

The sample Jeopardy Game illustrates a fun way to evaluate learning.  Source:  Sunnybrook Health Sciences Centre.

Ryerson University, Toronto, Ontario. Degree Credit CVNU 324 Quality of Life:The Client's Perspective
This course focuses on exploring the knowledge and skills required to form genuine partnerships with individuals, families, and groups. Patient stories and qualitative research findings about quality of life, as a lived experience, will provide opportunities for students to critically reflect on the values that guide practice and the nurse-person relationship. Thinking consistent with human science will instruct students as they synthesize the literature on quality of life and explore their participation in partnership with clients. Equivalent to Nursing Elective: Special Topics in the BScN program.
Note: In order to take this course, you must be a Registered Nurse with a current College of Nurses of Ontario Certificate of Registration.

Thompson Rivers University, Kamloops, British Columbia. Distance Education: Client Directed Care Management. HEAL 310 Client-Directed Care Management
This online course is intended for professionals working in the health system and/or upper-level students in health degree programs who wish to develop their knowledge and skill in care management. The course deals with the theory of care management within a client-directed service philosophy. It includes discussion of ethical decision-making using bioethical principles, the balancing of autonomy and risk, the legal context of care management, and system barriers to client-directed service delivery. Using both teleconferences and online discussions (mainly small-group seminars), the course is delivered in the context of current and emerging health policy and organizational structures. 

This is a 2-part Chart Review. Part 1 evaluates nursing documentation from a client centred care perspective and Part 2 evaluates pain management from a client centred care perspective. Source: Sunnybrook Health Sciences Centre.

This contains checklists and tools for planning your evaluation.

This evaluation guide provides an easy-to-use comprehensive framework for project evaluation.
 

Authors: Janes, Nadine1; Sidani, Souraya2; Cott, Cheryl3; Rappolt, Susan4
Source: Volume 5, Number 1, March 2008 , pp. 13-24(12)
 

This is a citation for Dementia Poems. It may be available in some Alzheimer’s Society Library Resources. This is a compilation of poems related to client centred care. It can be used to enhance educational programs.

Simple Things, written by Sandra Schmidt Bunkers, is a collection of poems on the core concepts of Parse's theory of human becoming. It is an ideal companion piece to a nursing theory text. Simple Things is as much a teaching tool as it is a window into human becoming in daily life. An order form for this resource can be found on the website link.