This list of suggestions helps staff provide an approach to minimize responsive behaviours.
Registered Nurses’ Association of Ontario. (2009). Appendix D-9 of Preventing and Managing Violence in the Workplace. Toronto, ON, Canada: Author. pp. 118. Retrieved from http://rnao.ca/bpg/guidelines/preventing-and-managing-violence-workplace. This work is funded by the Ontario Ministry of Health and Long-Term Care.
OSACH Website: www.osach.ca/