The following resource is designed to assist Long-Term Care (LTC) homes with the implementation of the following Best Pratice Guidelines to create an environmnet conducive to Client Centred Care:
Documents found in this resource are evidence-based, but it is not a program plan. Each LTC home is unique and each home is in various stages of guideline implementation. LTC homes are advised to use the resource at their discretion. For those resources that have copyright notations, it is recommended that LTC homes obtain permission from the primary author prior to implementing them within their setting. The Toolkit is a dynamic resource, and is being updated and revised on a regular basis by the LTC Best Practices Program team. Visit this site often to see what's new!
The word client, patient, resident and person will be used interchangeably so that the resources can be used in any practice setting. In certain circumstances the resident substitute decision maker may be involved in the process.
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References for Client Centred Care
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A tool to assist with comparing your organization’s current practice with evidence-based RNAO best practice recommendations.
Registered Nurses Association of Ontario (2022) Gap Analysis- Person and Family Centred Care. Toronto, ON.
The Person-and Family-Centred Care best practice guideline can be used to enhance the quality of partnerships between health-care providers with individuals accessing care, ultimately improving clinical outcomes. It is important to acknowledge that person- and family-centred care focuses on the whole person as a unique individual and not just on their illness or disease. By viewing the individual through this lens, health-care providers come to know and understand the person’s life story, experience of health, the role of family in the person’s life, and the role they may play in supporting the person to achieve health.
This guideline provides best practice recommendations in three main areas:
• Practice recommendations are directed primarily to those who provide direct care to persons in health-system settings and in the community.
• Education recommendations are directed to those responsible for staff and student education.
• System, organization, and policy recommendations apply to managers, administrators, policy-makers, nursing regulatory bodies, academic institutions, and government bodies.
Recommendations in these three areas are most effective when implemented together. This guideline replaces the previous BPG Client Centred Care.
| Registered Nurses’ Association of Ontario (2015). Person-and family-centred care. Toronto, ON, Canada: Author. https://rnao.ca/sites/rnao-ca/files/FINAL_Web_Version_0.pdf |
This work is funded by the Ontario Ministry of Health and Long-Term Care.
The Website provides excellent resources focussed on the intersection of the LGBTQ community and aging. Some resources are available for download and some resources can be purchased.
Copyright with Rainbow Health Ontario
Reference: Rainbow Health Ontario Website (n.d.). Retrieved from http://www.rainbowhealthontario.ca/resource-search/
This collaboration between LGBT and mainstream organizations examines why the LGBT population face additional obstacles to successful aging. It also looks at what groundwork needs to be in place for these obstacles to be overcome . Copyright © 2015 Movement Advancement Project ©
Reference: LGBT Movement Advancement Project (MAP), & Services and Advocacy for Gay, Lesbian, Bisexual, and Transgender Elders (SAGE). (2010). Improving Lives of the LGBT older adults. Retrieved from https://lgbtmap.org/improving-the-lives-of-lgbt-older-adults
This handout features promising practices to help move long-term care homes towards becoming safe, welcoming and inclusive spaces for the 2SLGBTQI+ community. It was developed as a supplement to the presentation delivered at the AdvantAge Ontario Convention on “A Home for All: Making Long-Term Care Welcoming for 2SLGBTQI+ People” in May 2019. This work stems from the Ontario Centres for Learning, Research and Innovation in Long-Term Care (CLRI)’s Supporting Diversity and Inclusion Advisory Group.
My Transitional Care Plan© (MTCP) summarizes meaningful information that contributes to the facilitation of successful transitions across sectors for older adults presenting with, or at risk of, responsive behaviours/ personal expressions associated with dementia, complex mental health, substance use and/or other neurological conditions.
My Personhood Summary© surfaces a person’s life experiences, important relationships, personal preferences, and other psychosocial and environmental factors that influence individuals’ daily lives.
My Personhood Summary© surfaces a person’s life experiences, important relationships, personal preferences, and other psychosocial and environmental factors that influence daily life. It is a foundational tool, intended for use with people living with dementia as well as older adults living with complex mental health, substance use, and/or other neurological conditions.
Website of Ontario Association of Resident Councils with resources, advocacy and information for residents in LTC in Ontario
Website containing resources and information for families of residents in Long term Care.
Family Councils Ontario (2022) retrieved from Family Councils Ontario (fco.ngo)
