Implementing and sustaining evidence-based practices in long-term care.

Person and Family Centred Care

The following resource is designed to assist Long-Term Care (LTC) homes with the implementation of the following Best Pratice Guidelines to create an environmnet conducive to Client Centred Care:

  • Person-and-Family Centred Care (formerly Client Centred Care)
  • Supporting nd Strenghtening Falis through Expected n Unexpected Life Events
  • Establishing Therapeutic Relationships
  • Failitating Client Centred Learning

Documents found in this resource are evidence-based, but it is not a program plan. Each LTC home is unique and each home is in various stages of guideline implementation. LTC homes are advised to use the resource at their discretion. For those resources that have copyright notations, it is recommended that LTC homes obtain permission from the primary author prior to implementing them within their setting. The Toolkit is a dynamic resource, and is being updated and revised on a regular basis by the LTC Best Practices Program team. Visit this site often to see what's new!

The word client, patient, resident and person will be used interchangeably so that the resources can be used in any practice setting. In certain circumstances the resident substitute decision maker may be involved in the process.

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References for Client Centred Care

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Improving Person-Centred Conversations

This website provides all Ontario health care practitioners the information and resources they need to:

  • Prepare people and their Substitute Decision-Makers (SDMs) for future decision-making (Advance Care Planning).
  • Support decision-making by engaging people and caregivers in decision-making conversations when needed (Goals of Care Discussions

Hospice Palliative Care Ontario (2022) Improving Person-Centred Conversations retrieved from Welcome to HPCO's Online Learning Portal (pcdm.ca)

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Implement Person-Centred Language in Patient Documentation

Downloadable practical implementation resources on implementing Person-Centred Language in Patient Documentation

Regional Geriatric Program of Toronto ( 2022) Implement Person-Centred Language in Patient Documentation retrieved from Implement Person-Centred Language in Patient Documentation | Regional Geriatric Program of Toronto (rgptoronto.ca)

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RNAO BPG - Establishing therapeutic Relationships

This nursing best practice guideline will address the therapeutic relationship and its central importance to  practice.

Registered Nurses Association of Ontario (2002)  Establishing therapeutic Relationships. Toronto, ON retrieved from Establishing Therapeutic Relationships | Registered Nurses' Association of Ontario (rnao.ca)

 

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RNAO BPG Facilitating Client Centred Learning

The aim of this guideline is to provide evidence-based recommendations  to facilitate client centred learning that promotes and enables clients to take action for their health.

Registered Nurses Association of Ontario (2012) Facilitating Client Centred Learning. Toronto. ON Retrieved from Facilitating Client Centred Learning | Registered Nurses' Association of Ontario (rnao.ca)

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Pocket Card- How to be Person Centred: Tips for Health-care Providers

Tips to assist front line staff on practical ways to be more person centred.  A pocket card adopted from a sample developed by Braemar Retirement Centre as part of their BPSO work.

Braemar Retirement Centre ( 2019) Pocket Card- How to be Person Centred: Tips for Health-care Providers. Wingham. On

 

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The Fixing Long-Term Care Act, 2021

The Fixing Long-Term Care Act, 2021 (FLTCA) was proclaimed into force to regulate Ontario's long-term care home sector.
The Long-Term Care Homes Act, 2007 (LTCHA) was revoked, which means it is no longer in force. The new Act also includes a new regulation.

Government of Ontario (2021) Fixing Long-Term Care Act, 2021. Toronto ( ON) retrieved from Fixing Long-Term Care Act, 2021, S.O. 2021, c. 39, Sched. 1 (ontario.ca)

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Pledge - Person-centred language committment statements (BSO)

This is the Behavioural Supports Ontario (BSO) website that supports staff with pledging their commitment to Person and Family Centered. Posters and a report are also available to support adaption of Person and Family Centred Approach.

Behavioural Supports Ontario. (n.d.). Pledge: Person-centred language committment statements. retrieved from http://www.behaviouralsupportsontario.ca/Pledge

 

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General Staff Report Card - Woodingford Lodge Jan 2017

A tool to assist LTC homes in completing a gap analysis regarding how they are doing in their home with Person and Family Centred Care from a front-line viewpoint. This tool was developed by staff at Woodingford Lodge as part of the LTC BPSO® pre-designation journey.

Woodingford Lodge. (2016). General Staff Report Card. Woodstock ON.
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